Our excellent staff has extensive knowledge and experience, including more than 20 licensees, a credential above certified technician.
Our dedicated team members have long-standing commitments to the company, many who have served for 10 to 20 years, and even some for over 40 years. Our standards and principles have resulted in a very low turnover rate at DA Exterminating.
At DA Exterminating, we believe our commitment to quality is the foundation for our growth and continued success. Providing high-quality service and an overall excellent experience is what allows us to keep our current customer base and expand it year after year.
Some of the ways we accomplish this is by:
- Hiring excellent field and office personnel
- Continually training and motivating our employees to maintain our high-quality standards
- Treating our customers with courtesy and respect
- Realizing that being creative and flexible is a key to successful customer interactions and treatment solutions
- Creating a healthy, family-like work environment that makes each employee feel integral to the overall success of the company
Commitment to Quality: ISO 9001:2008 Certification
It is an easy thing to say that providing quality service to our customers is important to us. It is quite another thing to attain an internationally recognized certification that supports our claim. We made a commitment to achieve and maintain an ISO 9001:2008 certification. In the fall of 2006, we became one of the few pest and termite control companies to achieve certification in the United States. But what does it mean in layman’s terms?
First, ISO 9001: 2010 is a Quality Management System Requirements Standard created by the International Organization for Standardization, a federation of national standards groups from around the world. It is a worldwide standard that is helping us be an even better company.
We created a Quality Management System (QMS) that was documented and implemented and has been continually improved upon since its implementation. Our QMS was scrutinized by an outside auditing firm (an independent registrar) and was deemed worthy of being recommended for an ISO 9001:2008 certification.
Our company is audited on a regular basis to help make certain our documented QMS is being followed. Customers in turn know that we hold ourselves to very high standards of providing service.
In summary, we are quite proud to have achieved our goal of ISO 9001:2008 Certification. It is a very significant way for us to demonstrate to our current and future customers that you come first with DA Exterminating. You can be confident that when you do business with us, you are doing business with a company that believes you are worth it!